Frequently Asked Questions
Everything you need to know about your Abel Burners experience.
What makes Abel Burners unique compared to traditional oil burners?
Our burners are handcrafted using high-quality natural materials like copper and wood, designed to provide a minimalist aesthetic while ensuring optimal heat distribution for your essential oils.
How long does shipping take for domestic orders?
We typically process orders within 1-2 business days. Once shipped, domestic delivery usually takes between 3 to 5 business days depending on your location.
Do you offer international shipping?
Yes, we ship our burners worldwide. International shipping times and costs vary by destination and will be calculated at checkout.
How should I clean and maintain my burner?
To maintain the finish, wipe the copper components with a soft cloth. For the glass boiling flask, we recommend rinsing with warm soapy water after each use to prevent oil residue buildup.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Are the tea lights included with the burner?
Each burner set includes a starter pack of unscented natural tealights so you can begin enjoying your favorite scents immediately upon arrival.